At Mai Jewels, we aim to deliver your beautiful jewelry as quickly and safely as possible.
Here are the details of our shipping and returns policy:
- Processing Time: All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed the following business day.
- Shipping:
- Weight based shipping calculated at checkout
- Free Standard Shipping on orders over $250 within the U.S.
Returns
- No Returns Accepted: We do not accept returns on any products. All sales are final.
- Exceptions:
- Returns may only be accepted if the item is defective or damaged upon arrival. In such cases, you must contact us within 7 days of receiving the item to initiate a return.
- Customized Items (special orders) are non-returnable, even if damaged or defective. Please be sure of your order before making a purchase.
Exchanges
- No Exchanges: We do not offer exchanges on any items. If you wish to exchange a piece, we recommend placing a new order for the desired item and returning the original one (if eligible).
Damaged or Defective Items
- If your jewelry arrives damaged or defective, please contact us immediately (within 5 days of receipt) at info.maijewels@gmail.com.
- We may request photos of the item and packaging for verification.
- If eligible, we will issue a replacement or refund for the damaged or defective item.
- We will cover the cost of return shipping for defective items.
Refunds
- Refunds are only issued for items that meet the criteria outlined above and at Manager’s discretion (damaged or defective products).
- Refunds will be processed to the original payment method.
- Shipping charges (original and return) are the customer’s responsibility.
- Returns can be shipped to:
Mai Jewels Shipping and Returns
424 W. Bakerview Rd
Suite 105 #2056
Bellingham, WA 98226
Please include with your return the following information:
- Date purchased
- Reason for return
- Name and address
- Order number
Final Sale Items
- All sale or clearance items are final sale and are not eligible for return, exchange, or refund under any circumstances.
Order Cancellations
- Once an order is placed, it is processed quickly to ensure timely shipment, so cancellations are not accepted.
Customer Support
If you have any questions or concerns, please contact us at info.maijewels@gmail.com or via our Contact Us page. We're here to assist you!
Thank you for your understanding. We appreciate your business!
Return Policy updated January 7, 2025. By making a Mai Jewels purchase, you agree to this return policy.