At Mai Jewels, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with our services. As a small business based in Washington State, we are committed to protecting your privacy and complying with applicable local and federal laws.
By using our website, you agree to the practices described in this policy. Please read it carefully.
1. Information We Collect
We collect personal and non-personal information when you interact with our website:
- Personal Information:
- When you make a purchase, create an account, or sign up for our newsletter, we collect information such as your name, email address, shipping address, billing address, phone number, and payment details.
- If you contact us for support, we may also collect information related to your inquiry or order.
- Non-Personal Information:
- We may collect non-personal data automatically as you use our website, including IP addresses, browser types, device information, page views, time spent on the site, and other analytics data.
- We also use cookies and similar technologies (see Section 5 below) to improve your browsing experience.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Order Fulfillment: To process and ship your orders, including billing, shipping, and customer support.
- Communication: To send you order updates, confirmations, shipping details, and, if you opt in, promotional offers, newsletters, and product updates.
- Customer Support: To address any inquiries, issues, or concerns you may have with your order or our products.
- Website Improvement: To enhance the user experience, analyze site usage, and improve our offerings.
- Marketing: To send you marketing emails or promotions if you have subscribed to receive them. You can opt out of marketing communications at any time.
- Compliance: To comply with legal obligations, including preventing fraud, resolving disputes, and enforcing agreements.
3. How We Protect Your Information
We are committed to securing your personal information:
- Encryption: We use SSL encryption technology to protect your personal data, including payment details, during transmission.
- Secure Storage: We store your information on secure servers and limit access to authorized personnel only.
- Payment Processing: We use third-party payment processors who are compliant with Payment Card Industry Data Security Standards (PCI DSS) to handle payment transactions securely.
4. Sharing Your Information
We respect your privacy and do not sell or rent your personal information. However, we may share your data in the following circumstances:
- Service Providers: We share personal data with third-party service providers who assist us in fulfilling orders, processing payments, managing customer relationships, or running our website. These providers are required to protect your data and use it solely for their intended purposes.
- Legal Requirements: We may disclose your information if required by law, to comply with legal processes, or to protect the rights, property, or safety of Mai Jewels, our customers, or others.
- Business Transfers: If our business is acquired or merged with another company, your personal information may be transferred as part of that transaction. In such cases, we will notify you and update this policy.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your shopping experience and analyze how our website is used:
- Cookies: Small files placed on your device that help us remember your preferences, analyze usage, and customize content.
- Analytics: We use services like Google Analytics to track and analyze how visitors interact with our website.
- Advertising: We may use third-party advertising cookies (e.g., Google Ads, Facebook Pixel) to display personalized ads based on your browsing history.
You can control cookie preferences through your browser settings, but disabling cookies may impact the functionality of our website.
6. Your Rights and Choices
As a customer, you have several rights regarding your personal information:
- Access and Update: You can request access to the personal information we hold about you and update it at any time by logging into your account or contacting us.
- Deletion: You can request that we delete your personal information, subject to certain exceptions (e.g., if we need to retain it for legal or business purposes).
- Opting Out of Marketing: If you no longer wish to receive promotional emails, you can unsubscribe using the link at the bottom of our emails, or by contacting us directly.
- Do Not Track: Our website does not currently respond to Do Not Track signals from your browser, but you can control tracking through your browser settings or by opting out of cookies.
If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA). Please refer to Section 8 for more details.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.
8. California Privacy Rights (CCPA)
If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA):
- Right to Know: You can request information about the personal data we collect, use, and share about you.
- Right to Delete: You can request that we delete the personal information we have collected from you, subject to certain exceptions.
- Right to Opt-Out of Sale: We do not sell your personal information to third parties. However, if this changes in the future, you will have the right to opt-out of such sales.
To exercise any of these rights, please contact us at info.maijewels@gmail.com.
9. Washington State Privacy Laws
As a business based in Washington State, we comply with the Washington State Consumer Protection Act (CPA), which protects residents from unfair or deceptive practices. We are committed to safeguarding your personal information and providing transparency about how it is used and shared.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically for any updates.
11. Contact Us
If you have any questions or concerns about our Privacy Policy or the data we collect, please contact us:
Mai Jewels
Email: info.maijewels@gmail.com